If the answer to your question is not on this page or you need further assistance please contact us.
Shipping & Delivery
If you have any further enquiries regarding our lost parcel procedure, or would like to notify us of a missing parcel, please contact us.
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Yes, we accept international orders and we deliver worldwide.
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Step 1.Choose a catalogue from the menu at the top of the page, e.g. Rugby, League, Under Armour.
Step 2.Choose a category from the sub-menu, e.g. Tee shirts/Polo shirts/Fleece/Jackets/Shorts.
Step 3.Choose a product from the pictures in the sub-menu and click on the name of the item to view the item page.
Step 4.If you wish to order the item, please choose your size, quantity and preferred colour from the drop-down menus.
Step 5. Add the item to your shopping cart by clicking on the 'add to cart’ button. Then follow the onscreen instructions to complete your order. -
We accept Visa, MasterCard, Amex, Afterpay, Laybuy & PayPal
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• A flat shipping rate of $7 applies.
• Free courier shipping for NZ orders over $150
• Someone must be present to sign for delivery of the parcel.
• Delivery in the North Island is usually the next working day (except rural areas which will be 2-3 working days).
• Delivery in the South Island is usually 2-3 working days.
• These delivery times are after our handling time. Handling time can take up to 7 working days. -
• This is for orders being shipped to Australia.
• A flat shipping rate of NZ$20 applies for parcels under 2kg
Please note:• The buyer is liable for payment of any country import tax/duty/GST/VAT at the time of entry into the country of destination.
• Parcels are fully traceable. Initially they can be tracked on the NZ Post website through the link provided via email when the order is dispatched.
• Once the parcel is scanned into Australia the same tracking number can be used to get a more in depth delivery breakdown on the AUS Post website.
• Delivery takes aprox 5-9 working days to deliver after handling time. Handling time can take up to 7 working days. -
• This is for orders shipped to countries outside New Zealand & Australia by standard post.
• Quotes can be found in the checkout
• These rates apply to orders under 2kg.
Please note:• The buyer is liable for payment of any country import tax/duty/GST/VAT at the time of entry into the country of destination.
• Parcels sent by standard international shipping are traceable
• Delivery takes 7- 20 days after handling time. Handling time can take up to 7 working days. -
• This is for orders shipped to countries outside New Zealand where Express shipping has been purchased.
• Shipping costs are calculated by the weight of the items ordered and the destination they will be sent to.
• Please add item/s to your cart and select your delivery country for a quote of shipping costs for the cart.
Please note:• The buyer is liable for payment of any country import tax/duty/GST/VAT at the time of entry into the country of destination.
• Delivery takes 2-7 working days after handling time. Handling time can take up to 7 working days.
• Express items cannot be sent to PO Boxes or Private Bags.
• A contact phone number is required.
• Someone must be present to sign for delivery of the parcel. -
To find out the status of your order please login to your account. Alternatively you can contact us. If you feel that your parcel may have been lost or delayed, please contact us immediately.
International deliveries: If your parcel is overdue by one month from the expected delivery date, we will need to launch an investigation with our freight provider. This will be done once you contact us to let us know that your parcel has not arrived.
Returns & Refunds
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If you receive any incorrect items in your order, please verify that they are different than what is displayed on your order confirmation.
If the items that are shipped are different than the items that are included in the order confirmation, we will exchange them and reimburse you for the shipping charges that you incur when you send back the incorrect merchandise. We will ship out the correct replacement items as soon as possible once we receive the original items.
If the items that you receive are the same as the items that are included in the order confirmation, but are different than what you intended to order or they do not fit, we will still exchange them for you, but we will not reimburse you for your shipping charges. We will ship out the correct replacement items as soon as possible once we receive the original items.
Please check in the shopping cart and the order confirmation that you receive by email, that the order includes the items, quantities, colours, sizes or other variations that you intended to order.
If you realise that there is a mistake in your order, please contact us immediately, so that we can stop and correct the order before it is shipped.
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If you receive any incorrect items in your order, please refer to the incorrect orders section above.
If you are unsatisfied with your product, please return it to us for an exchange or a full refund (excluding postage) within 14 days from the date of delivery.
Please ensure that the tags are still on the product, that it is still in the original packaging and that the product has not been worn and is in exactly the same condition in which you received it.
No customer damaged or worn products will be accepted back for refund or exchange.In the unlikely event of there being a fault with a garment or accessory, we will endeavour to send a replacement, or we will give you a refund. This includes a credit to your card / account for the cost of your return postage.
If you have any questions regarding returns, please contact us and we will be more than happy to advise.
Please contact us before returning any product.
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We will not refund or exchange orders that have been personalised or custom made unless the product is faulty.
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Please note that all currency conversions shown on our site are approximates only. When your credit card is charged the conversion will be done by your credit card company, not us.
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The buyer is liable for payment of any country import tax /duty /GST / VAT at the time of entry into the country of destination. We make every effort to reduce the chance of duties and sales taxes being charged by customs agencies. Our packaging, labelling and documentation are designed accordingly. However, we do not accept any responsibility for any taxes or duties charged. To find out more information about Import taxes / duties /GST / VAT please contact your local customs office.